Privacy Policy

Effective Date: 10.02.2026

Nadia Pathological Laboratory Private Limited (“we,” “our,” or “the Laboratory”) is committed to protecting the privacy and confidentiality of our patients, visitors, and website users. As a healthcare service provider offering pathology testing services and doctor consultation (Doctor Chamber), we handle sensitive medical and personal information with the highest level of care.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

       We may collect the following types of information:

1. a) Personal Information

• Full name
• Age / Date of birth
• Gender
• Address
• Phone number
• Email address

1. b) Medical Information

• Test prescriptions
• Diagnostic reports
• Medical history relevant to testing
• Doctor consultation records (from Doctor Chamber services)

1. c) Website Information

        When you visit our website, we may collect:

• IP address
• Browser type
• Pages visited
• Time and date of visit

2. How We Use Your Information

       Your information is used only for legitimate healthcare and operational purposes, such as:

• Processing pathology tests
• Generating and delivering diagnostic reports
• Providing doctor consultation services
• Contacting you regarding test results or appointments
• Maintaining medical and billing records
• Improving our services and patient experience
• Complying with legal and regulatory requirements

       We do not sell, rent, or trade your personal or medical information to third parties.

3. Sharing of Information

       We may share your information only when necessary:

• With doctors or healthcare professionals involved in your care
• With laboratories or medical partners (if tests are outsourced)
• With government authorities or legal bodies when required by law
• With payment service providers for billing purposes

       All such parties are expected to maintain confidentiality.

4. Data Security

       We take appropriate security measures to protect your information, including:

• Secure storage of physical records
• Password-protected digital systems
• Restricted access to medical records
• Staff training on patient confidentiality

       Despite our best efforts, no system can guarantee 100% security, but we continuously work to protect your data.

5. Patient Rights

       You have the right to:

• Request access to your medical reports
• Ask for correction of incorrect personal details
• Request clarification on how your data is used

       Requests can be made by contacting us directly.

6. Cookies (Website Use)

       Our website may use basic cookies to improve user experience. Cookies do not collect sensitive medical information.

7. Children’s Privacy

       For patients under 18, information must be provided by a parent or legal guardian.

8. Retention of Records

      We retain medical and billing records as required by medical standards and legal regulations.

9. Changes to This Policy

      We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

      If you have questions about this Privacy Policy or your data, please contact:

      Nadia Pathological Laboratory Private Limited
    📍 Address: 1,Bangaljhi Hospital Road, Bangaljhi, Nadia, Chapra, West Bengal,741123
    📞 Phone: +91-7699909091
    📧 Email: info@nadiapathlabs.com